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Useful Information

1/ Town & Country Cottages (hereafter referred to as the Agency), acts entirely as a booking agent on behalf of the holiday-maker.  Once the holiday confirmation has been issued, the contract is between the holiday-maker and the owner of the holiday property.  

2/ On occasion, it may be necessary to make a material alteration in your holiday arrangements. In this event we will make every effort to provide alternative arrangements of comparable standard or a full refund of monies paid. The Agency will be under no further obligation or liability for any losses or expense arising from these alterations.  Neither will the Agency be under any liability or obligation for any alteration or cancellation caused by civil strife, strikes, sickness, bad weather, technical transportation problems or other circumstances amounting to force majeure.  

3/ Cancellation:-

(a) When covered by the Town & Country Cottages cancellation insurance  scheme:-

Notify Town & Country Cottages of your cancellation by phone and confirm this in writing together with documentation to support your insurance claim.

Claims that qualify will receive a full refund of monies paid, less the insurance premium.

 (b) Uninsured Cancellation:-

Notify Town & Country Cottages of your cancellation by phone and confirm this in writing.

Town & Country Cottages will then endeavour to re-let the property, in which case a refund of deposit or full payment will be made, less a handling charge of £45 plus VAT per week booked.

If the property is not re-let then the deposit or full payment is forfeit. We therefore recommend cancellation insurance.  

4/ If after the Agency has issued a confirmation and you wish to change the dates of your holiday or your choice of holiday property, then you may, at the Agency's discretion, be liable to pay a re-arrangement fee of £25 (plus VAT), any such re-arrangement being subject to availability. It is not possible to re-arrange your holiday less than six weeks before it is due to commence.  

5/ You will appreciate, that many parties are involved in planning and provision of your holiday. The Agency does not own or operate the accommodation, and their use is subject to the conditions and regulations of their owners and operators, and to applicable local or international law.  Accordingly, the Agency cannot in any circumstances accept responsibility for loss of life, personal injury, loss, damage or accident to personal property, unless caused by the negligence of our direct employees acting in the course of their employment.  

6/ IN CASE OF COMPLAINT. The Agency tries to do everything possible to give you a successful and enjoyable holiday but sometimes things can go wrong. Please try to obtain satisfaction from the owner of the holiday property, but if that fails then please report the matter to the Agency who will immediately investigate any complaint during the holiday and steps will be taken to resolve the problem on the spot.  

7/ We have compiled the information in this Brochure as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside the Agency's control, in which case we can accept no responsibility.  

8/ The holiday-maker undertakes to keep the premises and all furniture, fittings and effects in or on the premises in the same state of repair and condition as at the commencement of the holiday, and also undertakes to leave the premises in the same state of cleanliness and general order in which it was found. The owner of the holiday property should be compensated for any damage and breakages which may occur (fair wear and tear excepted).  

9/ The number of persons using the holiday property is not to exceed the maximum number stated in the brochure or subsequent property information sheet.  

10/ The owner of the holiday property or his representative is to be allowed access to the property at any reasonable time during the holiday occupancy.  

11/ Payment of the balance of the total cost of the holiday is due eight weeks before the date on which the holiday is to commence. Failure to ensure that such payment reaches the Agency's offices by that date may result in the cancellation of the holiday.  

12/ These conditions may not be varied or waived except in writing by a director of the Agency.

Cancellation Insurance

Summary of Cover

Full Repayment of Deposit and/or Final Payment in the event of the cancellation of your holiday for the following reasons: -

1. Death, accident, sickness, compulsory quarantine, jury service or witness summons of yourself or any person with whom you intend to travel;

2. Death, accident or sickness of the husband, wife, child, father, mother, father-in-law, mother-in-law, or close business associate of yourself or any other person with whom you intend to travel;

3. Your own home being rendered uninhabitable by fire, explosion, subsidence, malicious damage, storm or flood;

4. The Police requesting your presence at home following burglary or attempted burglary, at your home or place of business;

5. Cancellation of leave by H.M. Armed Forces or H.M. Police;

6. An accident on the journey to your holiday home which curtails your holiday.

In the event of your holiday being cut short by any of the above events, then the whole of your holiday cost will be repaid.

A Doctors certificate or other relevant documents will be required to support a claim.

The cost of the Cancellation Insurance Scheme is £25 per property per week reserved, and your premium should be sent with your Booking Form.